Welcome to Tools Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our professional-grade tools, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our support team at [email protected].
About Our Products
1. What types of tools do you specialize in?
We specialize in professional-grade power tools including air compressors, corded and cordless tools (drills, saws, grinders), demolition equipment, lawn care tools, and supporting accessories. Our inventory is curated for both contractors and serious DIY enthusiasts.
2. Are your tools suitable for professional job sites?
Absolutely! We select industrial-grade equipment designed to withstand rigorous daily use. Many of our cordless combo kits and air tools are specifically chosen for their durability in commercial environments.
3. Do you offer international voltage compatibility?
Most of our corded tools support 110-240V operation, but please check individual product specifications. Cordless tools typically include universal chargers. When in doubt, contact our tool experts before ordering.
Ordering & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
2. Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are processed entirely through their secure platform.
3. Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] with your order number. We’ll attempt to accommodate changes if your items haven’t shipped.
Shipping & Delivery
1. What are my shipping options?
- Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days with full tracking
- Free Shipping (orders over $50): EMS delivery in 15-25 business days
2. How do I track my order?
Tracking numbers are emailed once your order ships. For Standard Shipping, use DHL/FedEx’s tracking systems. For Free Shipping, track via EMS’s website.
3. What if my tools arrive damaged?
Despite our careful packaging, if damage occurs, email photos to [email protected] within 48 hours of delivery. We’ll arrange replacement or refund per our Satisfaction Guarantee.
Returns & Warranty
1. What’s your return policy?
You may return unused, undamaged tools in original packaging within 15 days of delivery. Customer pays return shipping unless the return is due to our error. Refunds process within 5 business days of receipt.
2. Are tools covered by manufacturer warranties?
Most professional tools include 1-3 year manufacturer warranties. We provide warranty documentation with each order and can assist with claims – just contact us with your order number.
3. Can I exchange a tool for a different model?
Yes! Initiate a return for your original purchase, then place a new order for the desired tool. For faster service on high-value items, contact us first – we may arrange a direct exchange.
Account & Technical Support
1. Do I need an account to order?
No, but creating an account lets you track order history, save favorites, and check out faster. We never spam our customers – just essential order updates.
2. Where can I find manuals for my tools?
Manuals are included with all tools. For digital copies, visit the manufacturer’s website or email us – we maintain an extensive technical resource library.
3. What’s the best way to contact customer service?
For fastest response, email [email protected] with your order number (if applicable). Our Vermont-based team typically replies within 1 business day.
At Tools Sales Store, we’re committed to powering your projects with reliable equipment and service. Every tool we ship reflects our professional standards – because when you succeed on the job site, we’ve done our job right.