Shipping Policy

At Tools Sales Store, we understand that professional-grade tools are essential for your projects. That’s why we offer reliable shipping options and a straightforward returns process for your convenience. Please review our policies below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship worldwide (excluding some remote areas in Asia and other regions). Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges Policy

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in new, unused condition with all original packaging and tags
• Return must be initiated within 15 days of delivery
• Proof of purchase (order number or receipt) must be provided

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Tools Sales Store Team,

I would like to request a [return/exchange] for my order #[Order Number].
Item Name: [Product Name]
Reason for Return: [Please specify – defective, wrong item, etc.]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return Authorization Number (RMA)
• Shipping instructions
• Return address (based on your location)

Step 3: Ship Your Return

Package the item securely in its original packaging and include:

• Copy of your order confirmation
• RMA number clearly visible on the outside of the package

Ship to the provided address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received, we’ll inspect the item within 3-5 business days and notify you of the status.

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return.

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
• PayPal: 3-5 business days

Note that shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

• We’ll ship your replacement item once the return is approved
• You’ll receive tracking information via email
• Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Defective or Incorrect Items

If you receive a defective item or incorrect product:

• Contact us immediately at [email protected]
• We may provide a prepaid return label in these cases
• Priority processing will be given to these situations

International Returns

For customers outside the United States:

• You are responsible for any customs fees or taxes associated with the return
• We recommend using the original shipping carrier (DHL/FedEx/EMS) for returns
• Mark the package as “Returned Goods” to avoid additional charges

For any questions about our shipping or returns policy, contact us at [email protected].